Jira Cloud for Sheets scheduled refresh not working

You set up an hourly or daily refresh in Jira Cloud for Sheets, Atlassian’s free add-on, and one day the data is old. Only the manual Refresh issues button still works. This is one of the most-read questions about the add-on in the Atlassian Community. Here is what to check, in order.

1. Has the schedule run out?

Schedules in the add-on don’t run forever. When Atlassian extended them in January 2020, it wrote: “You can now set up auto-refreshes so that they run for 12 months! Instead of three” (Atlassian Community). If your schedule is about a year old, open the add-on’s sidebar, look at the scheduled refresh, and set it up again.

2. Is the person who set it up still connected?

The schedule runs with the Jira connection of the person who created it. If that connection lapses, the refresh can stop without any message. Atlassian’s own bug report says “No errors or logs are generated” (API-784). Ask that person to open the sheet, open the add-on and reconnect to Jira. If they have left the company, someone else has to create the schedule again under their own account.

3. Is it a known failure on Atlassian’s side?

Atlassian confirmed in July 2025 that scheduled refreshes “fail at times because of a significant volume of imports” (API-563, 39 votes). There is no fix to apply on your side. Voting on the issue tells Atlassian it matters to you.

4. Does the add-on show an error code?

Messages such as GS-404 or EN-272 appeared for several people in 2026. One user fixed EN-272 by connecting the add-on again in a new sheet (Atlassian Community). If the sidebar stays blank, remove the add-on from the sheet and add it again.

5. Are rows missing rather than old?

The add-on fetches up to 1,000 rows by default. A filter that grows past that looks like a refresh that “lost” issues. Raise the row limit in the query settings.

How to find out when it stops

The add-on doesn’t warn you when a scheduled refresh fails. Two things help:

• Look at the data, not the schedule. Add the Updated field to the query and sort by it now and then. If the newest value is older than your last change in Jira, the refresh has stopped.
• Use a tool that alerts. Our app, Jira → Google Sheets, writes the time of every update into the first line of the tab and emails the person who set it up when an update can’t run. It also keeps your notes next to the right issue, which the add-on can’t do.